Frequently Asked Questions

---

To book a ride with idrv.ai, simply download our mobile app and create an account. From there, you can input your pickup and drop-off locations and select the type of ride you need. Our app will show you the estimated fare, and you can confirm your booking with just a few taps.

idrv.ai offers a range of ride types to suit your needs, including standard rides, premium rides, and shared rides. We also offer wheelchair-accessible vehicles and have a carpooling option for commuters.

idrv.ai takes safety seriously and has implemented a number of measures to protect both passengers and drivers. This includes background checks for all drivers, in-app safety features, and regular vehicle inspections. We also require all passengers and drivers to wear masks during the COVID-19 pandemic.

idrv is currently available testing in Denver metro area and expanding soon. Enter your zip code on our website to check if we’re available in your area

idrv is currently available testing in Denver metro area and expanding soon. Enter your zip code on our website to check if we’re available in your area

Yes, you can schedule a ride in advance by selecting the "Schedule" option during booking. You can choose a specific date and time that works for you.

After booking, you'll receive real-time updates via SMS or app notifications, and you can track your chauffeur’s arrival using the in-app GPS feature.

You can cancel your booking before the chauffeur has been assigned without any fees. Please check our cancellation policy for further details.

We offer a chauffeur for as low as $49 for a 15 mile radius from your pickup location. We’re currently offering early discounts.

Payments are handled securely through the idrv platform via credit/debit cards. You’ll receive a receipt after each ride.

In some cases, additional fees may apply for longer rides, last-minute bookings, or cancellations. These will be clearly outlined before confirming your ride.

All idrv chauffeurs are professionally trained and certified, with background checks and safety certifications to ensure high-quality service and safety.

idrv chauffeurs undergo a rigorous screening process and receive certification through accredited programs. You can view chauffeur ratings and reviews in the app.

If you encounter any issues, you can report them directly through the app under the “Ride History” section, or contact our support team at hello@idrv.ai. 

Try closing and reopening the app, or reinstalling it. If the issue persists, contact support with details about the problem and your device type.

Make sure you’ve allowed notifications from the idrv app in your phone settings. If notifications are still not working, check that you’re connected to the internet.

When your chauffeur arrives, you will hand over your car keys to them. They will drive you and your car to your destination, and upon arrival, they will return the keys to you.

idrv chauffeurs are trained professionals who undergo thorough background checks and certifications. You can track your chauffeur's progress in real-time via the app, and you’ll always know exactly where your car is during the ride.

Yes, you can view the profile of your chauffeur, including their photo, ratings, and certifications, before they arrive. This provides peace of mind before handing over your keys.

Yes, you can view the profile of your chauffeur, including their photo, ratings, and certifications, before they arrive. This provides peace of mind before handing over your keys.